Appellation Lodi - Wine & Roses Resort and Spa is hiring a Front Desk Agent. Pay: $20.60 per hour. Part-time.
Job Responsibilities include but not limited to:
- Greet all guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations and cancellations through the hotel management system.
- Collaborate with other departments to fulfill guest needs and enhance their experience.
Requirements:
- At least two years of customer service experience, preferably in a hotel front desk setting or similar role.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication abilities.
- Familiarity with hotel management software is a plus.
- Required skills are typing, math, accounting, computer, and credit and cash handling procedures.
Compensation & Benefits: Pay: $20.60 per hour; 401(k) Matching.
To Apply: Visit appellationhotels.com/hotels/california-lodi or search "Front Desk Agent" on Indeed.
